WARREN, Pa. — Northwest Bank ranks highest in customer satisfaction in Pennsylvania, according to the J.D. Power 2021 U.S. Retail Banking Satisfaction Study.
The study analyzes the overall satisfaction customers have with their retail banking experience based on channel activities, account information, fees, problem resolution and product offerings.
Northwest received the highest satisfaction score in Pennsylvania, scoring 14 points higher than the region average. This is the seventh time in eleven years Northwest has received a recognition by J.D. Power (award wins were in the Mid-Atlantic Region in 2010-2012, 2014, 2016, 2018 and Pennsylvania in 2021).
“Receiving our seventh award from J.D. Power as highest ranked in our region is an incredible honor,” said Ron Seiffert, Northwest Bank president and CEO. “Increasingly, customers are expecting more from their financial services providers, both in terms of the digital experience and personalized guidance. We are delighted that, even through this challenging COVID-19 environment, our dedicated employees on the front lines and behind-the-scenes have been recognized for continuing to put the needs of our customers and communities first.”
“It is our goal to continue to exceed expectations in these areas and build our brand as leaders in customer experience. This award again demonstrates we are on the right path.”
To read the announcement from J.D. Power, please visit https://www.jdpower.com/business/press-releases/2021-us-retail-banking-satisfaction-study.